How To Fix CTI013 - Non-blocking inwait failed, code &

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 013

• Message text: Non-blocking inwait failed, code &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTI013 - Non-blocking inwait failed, code & ?

  The SAP error message CTI013 Non-blocking inwait failed, code & typically relates to issues in the Computer Telephony Integration (CTI) interface within SAP systems. This error can occur in scenarios where the SAP system is trying to communicate with a telephony system, and there is a failure in the non-blocking wait process.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the telephony system.
  Configuration Errors: Incorrect configuration settings in the CTI interface or the telephony system can lead to this error.
  Resource Limitations: The system may be running out of resources (e.g., memory, CPU) to handle the CTI requests.
  Software Bugs: There may be bugs in the SAP software or the telephony integration software that lead to this error.
  Timeouts: The system may be experiencing timeouts due to slow responses from the telephony system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is stable network connectivity between the SAP system and the telephony system. Use tools like ping or traceroute to diagnose any network issues.
  Review Configuration: Verify the configuration settings for the CTI interface in both SAP and the telephony system. Ensure that all parameters are correctly set.
  Monitor System Resources: Check the system resources (CPU, memory, etc.) on the SAP server. If resources are low, consider optimizing the system or upgrading hardware.
  Update Software: Ensure that both the SAP system and the telephony integration software are up to date with the latest patches and updates.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the CTI configuration.
  Consult Logs: Review the SAP application logs and the logs of the telephony system for any additional error messages or warnings that could provide more context on the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or the vendor of the telephony system for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CTI interface.
  Documentation: Review the official SAP documentation for CTI configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CTI013 error in your SAP system.