How To Fix CTI005 - Call cannot be connected to itself for the conference call

CTI005 - Overview

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 005

• Message text: Call cannot be connected to itself for the conference call

What causes this issue?

You must have selected at least one active call in order to perform a
conference call. The system expects that you have an active call and
that you are bringing this selected call which is on hold into the
conference call.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select the call that is on hold.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CTI005 - Details

• The SAP error message CTI005, which states "Call cannot be connected to itself for the conference call," typically occurs in the context of SAP's Computer Telephony Integration (CTI) when attempting to set up a conference call. This error indicates that the system is trying to connect a call to itself, which is not a valid operation.
  
  Cause:
  
  Incorrect Call Handling: The system may be attempting to add a call to a conference that is already part of the same call session, leading to a loop where the call is trying to connect to itself.
  
  Configuration Issues: There may be misconfigurations in the CTI settings or the telephony system that prevent proper call handling.
  Software Bugs: There could be bugs in the SAP CTI software or the telephony integration that lead to this error.
  User Error: The user may have inadvertently selected the same call or participant multiple times when trying to set up the conference.
  
  
  Solution:
  
  Check