How To Fix CTI006 - Call must be selected for this operation

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 006

• Message text: Call must be selected for this operation

What causes this issue?

The algorithm for selecting an active call handle could not select an
active call handle.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If all connections to your extension are on hold, choose one of them,
put it into active status, and then perform the operation again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI006 - Call must be selected for this operation ?

  The SAP error message CTI006: Call must be selected for this operation typically occurs in the context of the Computer Telephony Integration (CTI) functionality within SAP. This error indicates that an operation you are trying to perform requires a call to be selected, but no call has been selected in the interface.
  Cause:
  
  No Call Selected: The most common cause is that the user has not selected a call from the list of active calls or the call list is empty.
  User Interface Issue: There may be a problem with the user interface where the call selection is not being properly registered.
  Timing Issues: Sometimes, if the user tries to perform an action too quickly after a call is initiated, the system may not recognize the call as selected.
  
  Solution:
  
  Select a Call: Ensure that you have selected a call from the list of active calls before attempting the operation. Click on the call you wish to work with.
  Refresh the Call List: If you believe there should be calls available, try refreshing the call list or reloading the CTI interface.
  Check for Active Calls: Make sure that there are active calls in the system. If there are no calls, you will need to initiate a call first.
  Re-login: If the issue persists, try logging out and logging back into the SAP system to reset the session.
  Check User Permissions: Ensure that your user role has the necessary permissions to perform the operation you are attempting.
  Consult Documentation: Refer to the SAP documentation or help resources for specific instructions related to the CTI module you are using.
  
  Related Information:
  
  CTI Configuration: Ensure that the CTI system is properly configured and integrated with SAP. This includes checking the connection settings and ensuring that the telephony system is operational.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CTI functionality that might address this error.
  Support: If the problem continues, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CTI006 error and continue with your operations in SAP.