How To Fix CTI006 - Call must be selected for this operation

CTI006 - Overview

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 006

• Message text: Call must be selected for this operation

What causes this issue?

The algorithm for selecting an active call handle could not select an
active call handle.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If all connections to your extension are on hold, choose one of them,
put it into active status, and then perform the operation again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CTI006 - Details

• The SAP error message CTI006: Call must be selected for this operation typically occurs in the context of the Computer Telephony Integration (CTI) functionality within SAP. This error indicates that an operation you are trying to perform requires a call to be selected, but no call has been selected in the interface.
  
  Cause:
  
  No Call Selected: The most common cause is that the user has not selected a call from the list of active calls or the call list is empty.
  User Interface Issue: There may be a problem with the user interface where the call selection is not being properly registered.
  Timing Issues: Sometimes, if the user tries to perform an action too quickly after a call is initiated, the system may not recognize the call as selected.
  
  
  Solution:
  
  Select a Call: Ensure that you have selected a call from the list of active calls before attempting the operation. Click on the call you wish