How To Fix CTE_FND007 - Access token cannot be retrieved from Concur.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND - General message class for Add-On CTE_FND

• Message number: 007

• Message text: Access token cannot be retrieved from Concur.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND007 - Access token cannot be retrieved from Concur. ?

  The SAP error message CTE_FND007, which indicates that the access token cannot be retrieved from Concur, typically arises in the context of integrating SAP systems with Concur, a travel and expense management solution. This error can occur due to several reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Invalid Credentials: The credentials (client ID, client secret) used to authenticate with the Concur API may be incorrect or expired.
  API Configuration Issues: The integration settings in Concur may not be configured correctly, such as the redirect URI or permissions.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the Concur API.
  Token Expiration: If the access token has expired and the refresh token is not valid or has also expired, the system will be unable to retrieve a new access token.
  Scope Issues: The requested scopes may not be granted to the application in Concur, leading to access issues.
  Concur Service Outage: There may be temporary issues or outages with the Concur service itself.
  
  Solutions:
  
  Verify Credentials: Check the client ID and client secret used in the integration settings. Ensure they are correct and have not expired.
  Check API Configuration: Review the API settings in Concur to ensure that the integration is set up correctly, including the redirect URI and permissions.
  Test Network Connectivity: Ensure that the SAP system can reach the Concur API endpoint. You can use tools like ping or curl to test connectivity.
  Refresh Token: If the access token has expired, ensure that the refresh token is valid and can be used to obtain a new access token.
  Review Scopes: Ensure that the application has the necessary scopes granted in Concur to access the required resources.
  Monitor Concur Status: Check the Concur status page or contact Concur support to see if there are any ongoing issues with their services.
  
  Related Information:
  
  Documentation: Refer to the official SAP and Concur integration documentation for detailed steps on setting up and troubleshooting the integration.
  Logs: Check the logs in both the SAP system and Concur for any additional error messages or warnings that could provide more context.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP or Concur support for further assistance.
  
  By systematically addressing each of these potential causes, you should be able to resolve the CTE_FND007 error and successfully retrieve the access token from Concur.