How To Fix CTE_FND006 - Access token cannot be retrieved from Concur: & & & &

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND - General message class for Add-On CTE_FND

• Message number: 006

• Message text: Access token cannot be retrieved from Concur: & & & &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND006 - Access token cannot be retrieved from Concur: & & & & ?

  The SAP error message CTE_FND006, which indicates that an access token cannot be retrieved from Concur, typically arises in the context of integrating SAP with Concur for travel and expense management. This error can occur due to several reasons, and understanding the cause is crucial for troubleshooting.
  Causes:
  
  Invalid Credentials: The credentials (client ID, client secret) used to authenticate with the Concur API may be incorrect or expired.
  API Configuration Issues: The integration settings in SAP or Concur may not be configured correctly, leading to authentication failures.
  Network Issues: There may be network connectivity problems preventing SAP from reaching the Concur API.
  Token Expiration: If the access token has expired and a new one cannot be retrieved, this error may occur.
  Permissions: The user or application may not have the necessary permissions to access the Concur API.
  Concur Service Outage: There may be an outage or maintenance on the Concur side that is preventing access.
  
  Solutions:
  
  Verify Credentials: Check the client ID and client secret in the SAP configuration. Ensure they are correct and have not expired.
  Check API Configuration: Review the integration settings in both SAP and Concur to ensure they are set up correctly. This includes checking the redirect URIs and scopes.
  Test Network Connectivity: Ensure that there are no firewall or network issues preventing SAP from accessing the Concur API. You can use tools like ping or curl to test connectivity.
  Refresh Token: If the access token is expired, ensure that the refresh token mechanism is correctly implemented to obtain a new access token.
  Review Permissions: Ensure that the application has the necessary permissions to access the Concur API. This may involve checking settings in the Concur developer portal.
  Check Concur Status: Visit the Concur status page or contact Concur support to check if there are any ongoing issues or outages.
  
  Related Information:
  
  Documentation: Refer to the official SAP and Concur integration documentation for detailed setup instructions and troubleshooting tips.
  Logs: Check the logs in SAP for more detailed error messages that may provide additional context for the failure.
  Support: If the issue persists, consider reaching out to SAP support or Concur support for assistance, providing them with the error message and any relevant logs.
  
  By systematically addressing these potential causes, you should be able to resolve the CTE_FND006 error and successfully retrieve the access token from Concur.