How To Fix CTE_FND008 - Access token cannot be refreshed: &1&2&3&4

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND - General message class for Add-On CTE_FND

• Message number: 008

• Message text: Access token cannot be refreshed: &1&2&3&4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND008 - Access token cannot be refreshed: &1&2&3&4 ?

  The SAP error message CTE_FND008, which states "Access token cannot be refreshed: &1&2&3&4," typically occurs in the context of SAP Cloud Platform or SAP Fiori applications that utilize OAuth 2.0 for authentication and authorization. This error indicates that the system is unable to refresh the access token, which is necessary for maintaining a session with the backend services.
  Causes:
  
  Expired Refresh Token: The refresh token itself may have expired or been revoked, making it impossible to obtain a new access token.
  Invalid Client Credentials: The client ID or client secret used for the token refresh may be incorrect or invalid.
  Scope Issues: The requested scopes for the token refresh may not match the scopes granted to the application.
  Configuration Issues: There may be misconfigurations in the OAuth settings, such as redirect URIs or token endpoint URLs.
  Network Issues: Temporary network issues could prevent the application from reaching the token endpoint.
  
  Solutions:
  
  Check Token Expiry: Verify the expiration time of the refresh token and ensure that it is still valid. If it has expired, the user may need to re-authenticate.
  Validate Client Credentials: Ensure that the client ID and client secret are correct and have not been changed or revoked.
  Review Scopes: Check the scopes requested during the token refresh process and ensure they align with what is configured in the OAuth provider.
  Reconfigure OAuth Settings: Review the OAuth configuration in the SAP system to ensure that all settings (redirect URIs, token endpoints, etc.) are correct.
  Network Connectivity: Check for any network issues that might be preventing the application from communicating with the OAuth server.
  
  Related Information:
  
  OAuth 2.0 Documentation: Familiarize yourself with the OAuth 2.0 framework and how it is implemented in SAP applications.
  SAP Notes: Search for relevant SAP Notes or Knowledge Base Articles that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces to gather more context about the error, which can help in diagnosing the issue.
  User Re-authentication: If the refresh token is invalid, prompt the user to log in again to obtain a new access and refresh token.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.