How To Fix CTE_FND009 - Access token cannot be refreshed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND - General message class for Add-On CTE_FND

• Message number: 009

• Message text: Access token cannot be refreshed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND009 - Access token cannot be refreshed. ?

  The SAP error message CTE_FND009, which states "Access token cannot be refreshed," typically occurs in the context of SAP Cloud Platform or SAP Business Technology Platform (BTP) when there is an issue with the OAuth 2.0 authentication process. This error indicates that the system is unable to refresh the access token that is required for making API calls or accessing services.
  Causes:
  
  Expired Refresh Token: The refresh token may have expired or been revoked, making it impossible to obtain a new access token.
  Invalid Credentials: The credentials used to obtain the refresh token may be incorrect or have changed.
  Configuration Issues: There may be misconfigurations in the OAuth client settings, such as redirect URIs or scopes.
  User Account Issues: The user account associated with the token may be locked, disabled, or have insufficient permissions.
  Network Issues: Temporary network issues could prevent the system from reaching the token endpoint.
  
  Solutions:
  
  Re-authenticate: If the refresh token has expired, the user may need to log in again to obtain a new access token and refresh token.
  Check Token Expiry: Ensure that the refresh token is still valid and has not expired. You can check the token's expiry time if available.
  Review OAuth Configuration: Verify the OAuth client configuration in the SAP system. Ensure that the redirect URIs, scopes, and other settings are correctly configured.
  Check User Account Status: Ensure that the user account associated with the token is active and has the necessary permissions to access the required resources.
  Network Connectivity: Check for any network issues that might be preventing the application from reaching the token endpoint.
  Logs and Monitoring: Review logs for more detailed error messages or stack traces that can provide additional context about the failure.
  
  Related Information:
  
  OAuth 2.0 Documentation: Familiarize yourself with the OAuth 2.0 protocol and how it is implemented in SAP systems.
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and what solutions they found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the CTE_FND009 error effectively.