How To Fix CTE_FIN_POSTING123 - ID &1 of expense report &2: posting use case (&3) is not supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FIN_POSTING - ERP - Concur Integration: FIN Postings

• Message number: 123

• Message text: ID &1 of expense report &2: posting use case (&3) is not supported.

What causes this issue?

A change was made to the document that has now led the document to be an
unsupported use case.
Use cases that are not supported include:
Multiple journal: Multiple journals are only supported in combination
with Cash Advance or Fringe Benefit Tax.
Partly deductible tax: This use case is not supported for Canada when
there are two tax lines and they're both partly deductible. The
non-deductible tax is still processed for reporting purposes or for
posting to a special account.
Unknown: With the information provided by Concur, the use case could not
be determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The source of the problem can be found in the <LS>reversalExpenseEntry
</> block with ID &v1& in the document's JSON. To access the JSON file,
click <LS><PF>Display </></>-> <LS>Original File (JSON Format)</> or
double-click the document's information in the <LS>Changed</> column
from the <LS>Concur Documents</> screen.
Make the correction(s) in the appropriate field(s) and resubmit the
document in the Concur system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FIN_POSTING123 - ID &1 of expense report &2: posting use case (&3) is not supported. ?

  The SAP error message CTE_FIN_POSTING123 typically indicates that there is an issue with the posting of an expense report in the system. This error can arise due to various reasons related to configuration, data entry, or system settings. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  
  Unsupported Posting Use Case: The error message suggests that the specific use case for posting the expense report is not supported in the current configuration. This could be due to the type of expense report or the way it is being processed.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that do not allow for the posting of certain types of expense reports. This could include settings related to the expense types, cost centers, or other financial parameters.
  
  
  Missing Master Data: Required master data (such as cost centers, internal orders, or expense types) may be missing or incorrectly set up, leading to the inability to process the expense report.
  
  
  Authorization Issues: The user attempting to post the expense report may not have the necessary authorizations to perform the action.
  
  
  System Bugs or Limitations: There may be known bugs or limitations in the version of SAP being used that affect the posting of expense reports.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to expense reporting in the SAP system. Ensure that the posting use case is supported and that all necessary settings are correctly configured.
  
  
  Validate Master Data: Ensure that all required master data is available and correctly set up. This includes checking that cost centers, internal orders, and expense types are valid and active.
  
  
  Review User Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to post expense reports. If not, work with your SAP security team to grant the required access.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently releases updates and patches that may resolve known issues.
  
  
  Test with Different Scenarios: If possible, try posting a different expense report or using a different use case to see if the issue persists. This can help isolate whether the problem is with a specific report or a broader system issue.
  
  
  Contact SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PR05 (Travel Expenses), FB50 (General Ledger), or others that may be involved in the expense reporting process.
  Documentation: Review SAP documentation related to travel and expense management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.