How To Fix CSM_DATA_SUP030 - Background job monitoring

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM_DATA_SUP - Message Class for CCMS CSM Data Supplier

• Message number: 030

• Message text: Background job monitoring

What causes this issue?

"Background Job Monitoring" is a summary node for monitoring background
jobs. The system creates a subnode for each job or job name template
from the table ALBTCMON under this node. The runtime and the status of
these jobs is regularly checked and reported by the monitoring
architecture.
The system is informed about new periodic jobs through the creation of
new entries in the ALBTCMON table. After a few minutes, a new subtree
appears for the relevant job name.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CSM_DATA_SUP030 - Background job monitoring ?

  The SAP error message CSM_DATA_SUP030 typically relates to issues encountered during background job monitoring, particularly in the context of the Customer Service Management (CSM) module. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the job itself.
  Cause:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed by the background job, which can lead to errors.
  Job Configuration Issues: The background job may not be configured correctly, leading to failures in execution.
  System Performance: If the system is under heavy load, it may not be able to process the job in a timely manner, resulting in errors.
  Authorization Issues: The user executing the job may not have the necessary authorizations to access certain data or perform specific actions.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or issues with the job scheduling.
  
  Solution:
  
  Check Job Logs: Review the job logs for detailed error messages that can provide insights into what went wrong. This can help identify the specific cause of the error.
  Data Consistency Check: Run consistency checks on the data involved in the job to ensure there are no discrepancies.
  Review Job Configuration: Verify the configuration settings of the background job to ensure they are correct and complete.
  Monitor System Performance: Check the system performance and resource utilization. If the system is overloaded, consider scheduling the job during off-peak hours.
  Authorization Check: Ensure that the user executing the job has the necessary authorizations to perform the required actions.
  Re-run the Job: After addressing any identified issues, try re-running the background job to see if the error persists.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SM37 to monitor background jobs and check their status.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Refer to the official SAP documentation for the CSM module for any specific guidelines or troubleshooting steps related to background job monitoring.
  
  By following these steps, you should be able to identify and resolve the issue related to the CSM_DATA_SUP030 error message in SAP.