How To Fix CRMS4_SRV_API031 - Rejection Indicator is not allowed in create mode.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 031

• Message text: Rejection Indicator is not allowed in create mode.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API031 - Rejection Indicator is not allowed in create mode. ?

  The SAP error message CRMS4_SRV_API031: Rejection Indicator is not allowed in create mode typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to create a service request or a similar object, and the system detects that a rejection indicator is being set in a situation where it is not permitted.
  Cause:
  The error is caused by attempting to set a rejection indicator (which is used to mark a service request or other object as rejected) during the creation of a new object. In SAP CRM, the rejection indicator can only be set on existing objects that have already been created and are in a status that allows for rejection. 
  Solution:
  To resolve this error, you should ensure that you are not trying to set the rejection indicator when creating a new service request or object. Here are the steps you can take:
  
  
  Check the Object Creation Logic: Review the code or configuration that is responsible for creating the service request. Ensure that the rejection indicator is not being set during the creation phase.
  
  
  Modify the Input Data: If you are using an interface or an API to create the service request, make sure that the input data does not include the rejection indicator when the object is being created.
  
  
  Create the Object First: If you need to set the rejection indicator, first create the object without the rejection indicator, and then update the object in a subsequent step to set the rejection indicator if necessary.
  
  
  Review Business Logic: If there are specific business rules that dictate when a rejection indicator should be set, ensure that these rules are correctly implemented in your application logic.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for more details on the specific API or function module you are using to create the service request.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to service requests in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Debugging: If you have access to the system, consider debugging the process to see where the rejection indicator is being set and why it is being included in the creation request.
  
  By following these steps, you should be able to resolve the error and successfully create the service request without encountering the rejection indicator issue.