How To Fix CRMS4_SRV_API028 - Specify the rejection reason code in item &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 028

• Message text: Specify the rejection reason code in item &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API028 - Specify the rejection reason code in item &1. ?

  The SAP error message CRMS4_SRV_API028 indicates that a rejection reason code must be specified for a particular item in a service request or transaction. This error typically occurs in the context of CRM (Customer Relationship Management) processes, particularly when dealing with service orders, service requests, or similar transactions where items can be rejected.
  Cause:
  The error is triggered when an attempt is made to process an item (e.g., a service request or order) that has been marked for rejection, but no rejection reason code has been provided. The rejection reason code is necessary for the system to understand why the item is being rejected, which is important for reporting and analysis purposes.
  Solution:
  To resolve this error, you need to specify a rejection reason code for the item in question. Here are the steps to do this:
  
  
  Identify the Item: Determine which item is causing the error. The error message will indicate the item number (represented as &1 in the message).
  
  
  Access the Transaction: Go to the relevant transaction in SAP where the item is being processed (e.g., service order, service request).
  
  
  Edit the Item: Locate the item that is causing the error. You may need to go into the item details or line item view.
  
  
  Specify the Rejection Reason Code:
  
  Look for a field labeled "Rejection Reason Code" or similar.
  Select or enter the appropriate rejection reason code from the available options. If you are unsure which code to use, consult your organization's documentation or speak with a supervisor or system administrator.
  
  
  
  Save Changes: After entering the rejection reason code, save your changes and attempt to process the transaction again.
  
  
  Related Information:
  
  Rejection Reason Codes: These codes are typically predefined in the system and can vary based on the organization's configuration. They may include reasons such as "Customer Request," "Quality Issues," "Out of Stock," etc.
  Configuration: If you find that the rejection reason codes are not set up correctly or are missing, you may need to work with your SAP administrator to configure these codes in the system.
  Documentation: Refer to SAP documentation or your organization's internal guidelines for more information on handling service requests and the specific rejection reason codes that are applicable.
  
  If the issue persists after following these steps, it may be necessary to check for additional configuration issues or consult with SAP support for further assistance.