How To Fix CRMS4_SOM_PROD_API016 - Error during synchronization of object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 016

• Message text: Error during synchronization of object

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API016 - Error during synchronization of object ?

  The SAP error message CRMS4_SOM_PROD_API016 typically occurs during the synchronization of objects in the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Service Order Management (SOM) component. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying API calls.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being synchronized, such as missing mandatory fields or incorrect data formats.
  Configuration Issues: Incorrect configuration settings in the CRM system or the connected systems can lead to synchronization errors.
  API Issues: Problems with the API being used for synchronization, such as version mismatches or deprecated functions.
  Authorization Issues: The user or system may not have the necessary permissions to perform the synchronization.
  Network Issues: Connectivity problems between the systems involved in the synchronization process.
  
  Solutions:
  
  Check Data Integrity: Review the data being synchronized for completeness and correctness. Ensure that all mandatory fields are filled and that the data adheres to the expected formats.
  Review Configuration Settings: Verify the configuration settings in both the CRM system and any connected systems. Ensure that all necessary settings are correctly configured.
  Examine API Logs: Check the logs for the API calls to identify any specific errors or warnings that may provide more context about the issue.
  User Authorizations: Ensure that the user or system account performing the synchronization has the necessary authorizations to access and modify the relevant objects.
  Network Connectivity: Check the network connections between the systems to ensure that there are no connectivity issues that could be causing the synchronization to fail.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Community Forums: Check SAP Community forums or other online resources where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the CRMS4_SOM_PROD_API016 error and implement a suitable solution.