How To Fix CRMS4_REPAIR_BO012 - Organizational Data entries are not valid for the sold-to party.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 012

• Message text: Organizational Data entries are not valid for the sold-to party.

What causes this issue?

The data that you have entered under <LS>Organization Data</> is not the
same as the data that has been assigned to the selected sold-to party.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that your entries under <LS>Organizational Data</> match the
data that is assigned to the selected sold-to party.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_REPAIR_BO012 - Organizational Data entries are not valid for the sold-to party. ?

  The SAP error message CRMS4_REPAIR_BO012 indicates that there are issues with the organizational data entries for the sold-to party in the context of CRM (Customer Relationship Management) transactions. This error typically arises when the system cannot find valid organizational data for the specified sold-to party in the relevant organizational structure.
  Cause:
  
  Missing Organizational Data: The sold-to party may not have the necessary organizational data (like sales area, distribution channel, etc.) set up in the system.
  Incorrect Configuration: The organizational structure may not be correctly configured in the system, leading to inconsistencies.
  Data Inconsistency: There may be inconsistencies in the master data for the sold-to party, such as missing or incorrect entries in the customer master record.
  Authorization Issues: The user may not have the necessary authorizations to access the organizational data for the sold-to party.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Verify that the sold-to party has the correct organizational data assigned, including sales area, distribution channel, and division.
  
  
  
  Maintain Organizational Data:
  
  If the organizational data is missing, you can maintain it using transaction code XD01 (create customer) or XD02 (change customer).
  Ensure that the relevant sales area is assigned to the sold-to party.
  
  
  
  Review Configuration:
  
  Check the configuration of the organizational structure in the SAP system. This can be done through transaction code SPRO and navigating to the relevant sections under Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Ensure that the sales areas and other organizational units are correctly defined and active.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the customer master data to identify any discrepancies. This can be done using transaction code SCC4 or other relevant tools.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and edit the organizational data for the sold-to party. This can be checked with the help of your SAP security team.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message. You can search for notes in the SAP Support Portal.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer
  XD01 - Create Customer
  XD02 - Change Customer
  SPRO - Customizing Implementation Guide
  
  
  SAP Documentation: Refer to the official SAP documentation for CRM and SD modules for more detailed information on organizational data and customer master records.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRMS4_REPAIR_BO012 and ensure that the organizational data for the sold-to party is valid.