How To Fix CRMS4_REPAIR_BO011 - Repair object (identifier '&1', item number '&3') does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 011

• Message text: Repair object (identifier '&1', item number '&3') does not exist.

What causes this issue?

The system cannot identify the repair object using the following
parameters:
Identifier: &V1&
Item Number: &V3&
Type: &V2&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Reload the app.
If the issue still occurs, contact technical support for assistance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_REPAIR_BO011 - Repair object (identifier '&1', item number '&3') does not exist. ?

  The SAP error message CRMS4_REPAIR_BO011 indicates that a repair object with the specified identifier and item number does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a repair order that cannot be found.
  Causes:
  
  Incorrect Identifier or Item Number: The most common cause is that the identifier (&1) or item number (&3) provided in the transaction is incorrect or does not match any existing records in the database.
  Data Deletion: The repair object may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to view or access the repair object.
  System Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the object not being available.
  Database Issues: There could be underlying database issues that prevent the retrieval of the repair object.
  
  Solutions:
  
  Verify Input Data: Double-check the identifier and item number you are using to ensure they are correct. Make sure there are no typographical errors.
  Check Object Existence: Use transaction codes like IW33 (for viewing work orders) or relevant CRM transactions to check if the repair object exists in the system.
  Review Deletion/Archiving: If the object was deleted or archived, check with your system administrator or relevant team to see if it can be restored or if you need to create a new object.
  Check Authorizations: Ensure that you have the necessary authorizations to access the repair object. You may need to contact your SAP security team for assistance.
  Consult Logs: Check system logs for any errors or warnings that might provide additional context about the issue.
  Database Consistency Check: If you suspect a database issue, consult with your database administrator to perform a consistency check or troubleshoot any potential issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Documentation: Review the SAP documentation for CRM repair order management to understand the expected behavior and data structure.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.