How To Fix CRMS4_REPAIR_BO013 - Cannot save the status change for the repair order.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 013

• Message text: Cannot save the status change for the repair order.

What causes this issue?

Currently, you cannot save the status change for the repair order.
The repair object that is related to the repair order and that adopts
the status change, is currently locked by the assigned in-house repair.

System Response

If an in-house repair is locked by another user, you cannot change the
repair objects added. It is also not possible to execute changes that
are adopted from related objects (such as repair orders).

How to fix this error?

You can change the status of the repair order as soon as the in-house
repair for the respective repair object has been unlocked.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_REPAIR_BO013 - Cannot save the status change for the repair order. ?

  The SAP error message CRMS4_REPAIR_BO013 indicates that there is an issue with saving the status change for a repair order in the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Status Configuration Issues: The status you are trying to set may not be valid or may not be configured correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the repair order.
  Business Transaction Restrictions: Certain business rules or transaction restrictions may prevent the status change.
  Incomplete Data: Required fields or data may be missing or incomplete, preventing the status change from being saved.
  System Errors: There may be underlying system errors or inconsistencies in the database that need to be addressed.
  
  Solutions:
  
  
  Check Status Configuration:
  
  Review the status profile for the repair order to ensure that the status you are trying to set is valid and correctly configured.
  Use transaction codes like SPRO to access the configuration settings.
  
  
  
  Verify User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to change the status of the repair order.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Review Business Rules:
  
  Check if there are any business rules or workflows that restrict the status change. This may involve consulting with the business process owner or reviewing the workflow configuration.
  
  
  
  Complete Required Fields:
  
  Ensure that all mandatory fields in the repair order are filled out correctly before attempting to change the status.
  
  
  
  Check for System Errors:
  
  Look for any system logs or error messages that may provide additional context about the issue. Use transaction codes like SLG1 to check application logs.
  If necessary, perform a consistency check on the database or consult with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) for managing repair orders.
  Documentation: Review SAP documentation related to CRM and repair order management for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.