How To Fix CRMS4_PS_TOOLS_UI197 - Item type &3 in NCD item ID &2, object ID &1 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 197

• Message text: Item type &3 in NCD item ID &2, object ID &1 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI197 - Item type &3 in NCD item ID &2, object ID &1 is invalid ?

  The SAP error message CRMS4_PS_TOOLS_UI197 typically indicates that there is an issue with the item type in the context of a Non-Conformance Document (NCD) in the SAP Customer Relationship Management (CRM) system. This error can occur when the system is unable to recognize or validate the specified item type for the given object ID and item ID.
  Cause:
  
  Invalid Item Type: The item type specified in the error message (&3) is not valid for the given object ID (&1) and item ID (&2). This could be due to a configuration issue or a mismatch in the data.
  Configuration Issues: The item type may not be properly configured in the system, or it may not be assigned to the relevant object type.
  Data Integrity Issues: There may be inconsistencies in the data, such as missing or incorrect entries in the database that relate to the item type or object ID.
  Authorization Issues: The user may not have the necessary permissions to access or modify the specified item type.
  
  Solution:
  
  Check Item Type Configuration: Verify that the item type specified in the error message is correctly configured in the system. This can be done by checking the configuration settings in the SAP CRM system.
  Validate Object and Item IDs: Ensure that the object ID and item ID are valid and exist in the system. You can do this by querying the database or using transaction codes to check the records.
  Review Authorization: Check if the user has the necessary authorizations to access the specified item type. If not, appropriate roles and permissions should be assigned.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the database that may be causing the issue. This may involve running specific reports or using transaction codes to analyze the data.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may resolve the issue.
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to expedite the troubleshooting process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in navigating the CRM order management.
  SAP Notes: Search for SAP Notes related to CRMS4_PS_TOOLS_UI197 for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.