How To Fix CRMS4_PS_TOOLS_UI163 - No ded.plan itm process categ. assigned to item type &3 in SXP item ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 163

• Message text: No ded.plan itm process categ. assigned to item type &3 in SXP item ID &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI163 - No ded.plan itm process categ. assigned to item type &3 in SXP item ID &2 ?

  The SAP error message CRMS4_PS_TOOLS_UI163 indicates that there is no dedicated planning item process category assigned to a specific item type in the context of SAP CRM (Customer Relationship Management) and SXP (Service Execution Process). This error typically arises when trying to create or manage service-related items in the system.
  Cause:
  The error is caused by the absence of a mapping between the item type you are trying to use and a corresponding planning item process category. This mapping is essential for the system to understand how to handle the specific item type in the context of planning and execution.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Type Configuration:
  
  Go to the configuration settings for item types in your SAP system. This can usually be found in the customizing settings under CRM or SXP.
  Verify that the item type referenced in the error message (indicated by &3) is correctly configured.
  
  
  
  Assign a Planning Item Process Category:
  
  If the item type does not have a planning item process category assigned, you will need to assign one. This can typically be done in the customizing settings where you define item types and their attributes.
  Look for a section related to "Planning Item Process Categories" and ensure that the item type is linked to an appropriate category.
  
  
  
  Check for Missing Customizing Entries:
  
  If you are using a custom item type, ensure that all necessary customizing entries are made for that item type, including the assignment of a planning item process category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to CRM and SXP for more detailed guidance on configuring item types and process categories.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the SAP Reference IMG) to navigate to the relevant configuration settings.
  Customizing Path: The path to check item types and their configurations may vary based on your specific SAP version and setup, but it generally falls under the CRM or SXP modules.
  Documentation: SAP Help Portal and SAP Notes can provide additional insights and troubleshooting steps related to this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.