How To Fix CRMS4_PS_TOOLS_UI161 - SXP header version ID &1 not found for SXP item ID &2 (data mismatch)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 161

• Message text: SXP header version ID &1 not found for SXP item ID &2 (data mismatch)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI161 - SXP header version ID &1 not found for SXP item ID &2 (data mismatch) ?

  The SAP error message CRMS4_PS_TOOLS_UI161 indicates that there is a data mismatch related to the SXP (Service Experience Platform) header version ID and the SXP item ID. This error typically occurs in the context of CRM (Customer Relationship Management) or when dealing with service-related transactions in SAP.
  Cause:
  The error message suggests that the system is unable to find the specified SXP header version ID for the given SXP item ID. This can happen due to several reasons:
  
  
  Data Inconsistency: There may be inconsistencies in the database where the SXP header and item data are stored. This could be due to incomplete data migration, deletion of records, or corruption of data.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system or related modules may lead to this error.
  
  
  Versioning Issues: The version of the SXP header may not match the version expected for the SXP item, leading to a mismatch.
  
  
  Missing Data: The specific header or item may not exist in the database, possibly due to prior deletions or errors during data entry.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Verify that the SXP header version ID and SXP item ID exist in the database.
  Use transaction codes like SE16 or SE11 to check the relevant database tables for the existence of the IDs.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that they are set up correctly.
  Ensure that all necessary components and settings for SXP are properly configured.
  
  
  
  Data Repair:
  
  If you find inconsistencies, you may need to repair the data. This could involve re-creating missing records or correcting any discrepancies.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues related to SXP.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to SXP and the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_TOOLS_UI161 in the SAP Support Portal for any specific fixes or recommendations.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.