How To Fix CRMS4_PS_TOOLS_UI136 - No deduction due date rule assigned to SXP item (item ID &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 136

• Message text: No deduction due date rule assigned to SXP item (item ID &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI136 - No deduction due date rule assigned to SXP item (item ID &2) ?

  The SAP error message CRMS4_PS_TOOLS_UI136 indicates that there is no deduction due date rule assigned to a specific SXP (Service Experience Process) item. This error typically arises in the context of SAP CRM (Customer Relationship Management) when working with service contracts, service orders, or similar processes where deduction rules are relevant.
  Cause:
  
  Missing Deduction Due Date Rule: The primary cause of this error is that the SXP item (identified by the item ID) does not have a deduction due date rule assigned to it. This rule is necessary for the system to determine when deductions can be applied to the item.
  Configuration Issues: There may be a configuration issue in the system where the deduction rules are not properly set up or linked to the relevant item types.
  Data Inconsistencies: There could be inconsistencies in the data related to the SXP item, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  
  
  Assign a Deduction Due Date Rule:
  
  Navigate to the configuration settings for the SXP items in your SAP system.
  Identify the item ID mentioned in the error message.
  Assign an appropriate deduction due date rule to the item. This can typically be done in the customizing settings under the relevant module (e.g., CRM Service).
  
  
  
  Check Configuration Settings:
  
  Go to the SPRO transaction (SAP Project Reference Object) and check the configuration for deduction rules.
  Ensure that the deduction due date rules are defined and linked to the relevant item categories or types.
  
  
  
  Review Item Data:
  
  Check the data for the specific SXP item to ensure that all required fields are filled out correctly.
  Look for any missing entries that might be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on how to configure deduction due date rules and troubleshoot related issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing service orders, and CRMD_ORDERADM_H for accessing order administration data.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.