How To Fix CRMS4_PS_TOOLS_UI014 - SXP Header &1 (VersionID) has no object version - data mismatch

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 014

• Message text: SXP Header &1 (VersionID) has no object version - data mismatch

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI014 - SXP Header &1 (VersionID) has no object version - data mismatch ?

  The SAP error message CRMS4_PS_TOOLS_UI014 indicates that there is a data mismatch related to the SXP (Service Experience Platform) header, specifically that the header with the given VersionID does not have an associated object version. This can occur in various scenarios, particularly when dealing with service-related transactions or data management in SAP CRM.
  Cause:
  
  Data Inconsistency: The most common cause of this error is a mismatch between the header data and the underlying object version in the database. This can happen if the object was deleted or if there was an error during data migration or synchronization.
  Versioning Issues: If the system is trying to access a specific version of an object that does not exist or has been removed, this error can occur.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error, especially if the system is not properly set up to handle versioning.
  Database Issues: Corruption or inconsistencies in the database can also lead to this error.
  
  Solution:
  
  Check Object Existence: Verify if the object associated with the VersionID exists in the database. You can do this by querying the relevant tables in the SAP database.
  Data Consistency Check: Run consistency checks in the SAP system to identify and rectify any inconsistencies in the data. This can often be done using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  Recreate the Object: If the object is missing, you may need to recreate it or restore it from a backup if available.
  Review Configuration: Check the configuration settings related to versioning and object management in your SAP CRM system to ensure they are set up correctly.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, and others that are relevant to CRM order management.
  SAP Documentation: Review the official SAP documentation for CRM and SXP to understand how versioning and object management are handled.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRMS4_PS_TOOLS_UI014 effectively.