How To Fix CRMS4_PS_TOOLS_UI003 - There are SXP header data sets without SXP Type - data mismatch

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 003

• Message text: There are SXP header data sets without SXP Type - data mismatch

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI003 - There are SXP header data sets without SXP Type - data mismatch ?

  The SAP error message CRMS4_PS_TOOLS_UI003 indicates that there are SXP (Service Experience Platform) header data sets that do not have a corresponding SXP Type, leading to a data mismatch. This error typically arises in the context of SAP CRM (Customer Relationship Management) or SAP S/4HANA systems when dealing with service-related transactions or data processing.
  Cause:
  
  
  Data Inconsistency: The primary cause of this error is a mismatch between the SXP header data and the expected SXP Type. This can occur if:
  
  The SXP header data was not properly created or is incomplete.
  There are missing or incorrect entries in the configuration or master data that define the relationship between SXP headers and their types.
  Data was manually altered or imported incorrectly, leading to inconsistencies.
  
  
  
  Configuration Issues: If the system configuration does not align with the data being processed, it can lead to this error. This includes missing customizing settings for SXP types.
  
  
  Data Migration Issues: If data was migrated from another system or version, there may be discrepancies in the data structure or relationships.
  
  
  Solution:
  
  
  Check SXP Header Data: Review the SXP header data sets to ensure that they are complete and correctly populated. Look for any missing fields or incorrect values.
  
  
  Verify SXP Types: Ensure that the SXP Types are correctly defined in the system. You can check the configuration settings in the relevant customizing transactions (e.g., SPRO) to ensure that all necessary types are available and correctly linked to the header data.
  
  
  Data Consistency Check: Run consistency checks or reports that can help identify any discrepancies between the SXP header data and the SXP Types. This may involve using standard SAP reports or custom ABAP programs.
  
  
  Correct Configuration: If there are configuration issues, you may need to adjust the settings in the customizing transactions to ensure that the SXP Types are correctly defined and associated with the relevant header data.
  
  
  Data Correction: If the issue is due to incorrect or incomplete data, you may need to correct the data manually or through a data correction program.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional troubleshooting steps.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on resolving it.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.