How To Fix CRMS4_PS_TOOLS106 - No active frequency mapping type Customizing entries for SXP type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 106

• Message text: No active frequency mapping type Customizing entries for SXP type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS106 - No active frequency mapping type Customizing entries for SXP type &1 ?

  The SAP error message CRMS4_PS_TOOLS106 indicates that there is no active frequency mapping type for the specified SXP (Service Experience Process) type in the system. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with service processes and their frequency mapping.
  Cause:
  The error is caused by the absence of a defined frequency mapping type in the Customizing settings for the specified SXP type. This can happen due to:
  
  Missing Configuration: The required frequency mapping type has not been configured in the system.
  Inactive Mapping: The mapping type exists but is not active or has been deactivated.
  Incorrect SXP Type: The SXP type being referenced may not be correctly set up or may not correspond to any existing mapping.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to the relevant section for frequency mapping under CRM settings.
  Ensure that the frequency mapping type for the specified SXP type is defined and active.
  
  
  
  Define Frequency Mapping:
  
  If the mapping type does not exist, you will need to create it.
  Define the frequency mapping type by specifying the necessary parameters and ensuring it aligns with your business requirements.
  
  
  
  Activate Mapping:
  
  If the mapping type exists but is inactive, activate it in the Customizing settings.
  
  
  
  Verify SXP Type:
  
  Ensure that the SXP type you are working with is correctly configured and corresponds to the frequency mapping type you are trying to use.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to frequency mapping and SXP types for any additional guidance or prerequisites.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the Customizing settings or CRMD_ORDER to work with service orders.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or fixes related to this error.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRMS4_PS_TOOLS106 error in your SAP system.