How To Fix CRMS4_PS_GROSS144 - SDP item ignored: only past due dates in item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 144

• Message text: SDP item ignored: only past due dates in item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS144 - SDP item ignored: only past due dates in item ?

  The SAP error message CRMS4_PS_GROSS144 indicates that a Service Delivery Plan (SDP) item has been ignored because it contains only past due dates. This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when dealing with service contracts or delivery plans.
  Cause:
  The error arises when the system encounters an SDP item that has a due date that is in the past. Since the system is designed to process only current or future dates for SDP items, any item with a past due date will be ignored, leading to this error message.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the SDP Item Dates:
  
  Review the SDP item in question and verify the due dates. Ensure that the dates are set to the current date or a future date.
  
  
  
  Update Past Due Dates:
  
  If you find that the due dates are indeed in the past, update them to reflect the correct current or future dates. This may involve changing the delivery schedule or adjusting the service plan.
  
  
  
  Review SDP Configuration:
  
  Ensure that the configuration settings for the SDP are correct. This includes checking the validity periods and ensuring that they align with your business requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on handling SDP items and understanding the implications of due dates.
  
  
  
  Test Changes:
  
  After making the necessary adjustments, test the changes in a development or test environment to ensure that the error no longer occurs.
  
  
  
  Contact SAP Support:
  
  If the issue persists after making the changes, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to SDP management, such as CRMD_ORDER for managing service orders or CRMD_ORDERADM_H for accessing order administration.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to SDP items, as restrictions may prevent you from updating past due dates.
  
  By following these steps, you should be able to resolve the CRMS4_PS_GROSS144 error and ensure that your SDP items are processed correctly.