How To Fix CRMS4_PS_GROSS036 - GED &1 contains no items for SDP &1 item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 036

• Message text: GED &1 contains no items for SDP &1 item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS036 - GED &1 contains no items for SDP &1 item &2 ?

  The SAP error message CRMS4_PS_GROSS036 typically indicates that there are no items found in the specified Sales Document (SDP) for the given item. This error can occur in various scenarios, particularly when dealing with sales orders, quotations, or other related documents in the SAP CRM system.
  Cause:
  
  Missing Items: The most common cause is that the specified sales document does not contain any items. This could be due to the document being created without any line items or items being deleted.
  Incorrect Document Reference: The document number or item number referenced in the error message may be incorrect or does not exist in the system.
  Data Synchronization Issues: If there are issues with data synchronization between different systems (e.g., between CRM and ERP), it may lead to discrepancies in item availability.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the items in the document.
  
  Solution:
  
  Check Document Items: Verify that the sales document (SDP) actually contains items. You can do this by navigating to the document in the SAP GUI and checking the item overview.
  Validate Document Number: Ensure that the document number and item number you are referencing are correct. Double-check for any typos or incorrect entries.
  Recreate Document: If the document is found to be empty or incorrectly configured, consider recreating the document with the necessary items.
  Data Synchronization: If you suspect data synchronization issues, check the integration settings between the CRM and ERP systems. You may need to run synchronization jobs or check for any errors in the middleware.
  Authorization Check: Ensure that the user has the necessary permissions to access the items in the document. You may need to consult with your SAP security team to verify this.
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error message. SAP frequently releases patches and updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA03 (Display Sales Order) or CRMD_ORDER (CRM Order Management) to view the details of the sales document.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant transaction logs.
  Documentation: Review SAP documentation related to CRM and sales order processing for additional insights and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.