How To Fix CRMS4_PS_CUST020 - Enter an SXP type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CUST - Messages regarding Customizing

• Message number: 020

• Message text: Enter an SXP type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CUST020 - Enter an SXP type ?

  The SAP error message CRMS4_PS_CUST020 with the description "Enter an SXP type" typically occurs in the context of SAP CRM (Customer Relationship Management) when a user is trying to create or modify a service request or a similar object that requires a specific SXP (Service Experience Process) type to be defined.
  Cause:
  The error is triggered when the system expects an SXP type to be specified, but it is either missing or not correctly defined in the system. This can happen due to:
  
  Missing Configuration: The SXP type may not be configured in the system.
  User Input Error: The user may have forgotten to enter the SXP type in the relevant field.
  Authorization Issues: The user may not have the necessary permissions to view or select the SXP types.
  System Bugs: Occasionally, there may be bugs or inconsistencies in the system that lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields: Ensure that you have entered a valid SXP type in the relevant field. If the field is blank, fill it in with the appropriate value.
  
  
  Configuration Check:
  
  Go to the configuration settings in SAP CRM and verify that the SXP types are correctly defined.
  You can check the configuration in transaction codes like SPRO (SAP Project Reference Object) and navigate to the relevant section for SXP types.
  
  
  
  Authorization Check: Ensure that your user role has the necessary permissions to access and select SXP types. You may need to contact your SAP security administrator for assistance.
  
  
  Consult Documentation: Refer to the SAP documentation or help files for guidance on the specific SXP types that are applicable to your business processes.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and SPRO for configuration.
  SAP Notes: Search for SAP Notes related to CRMS4_PS_CUST020 for any patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.