How To Fix CRMS4_PS_CUST021 - Enter an SXP kind

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CUST - Messages regarding Customizing

• Message number: 021

• Message text: Enter an SXP kind

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CUST021 - Enter an SXP kind ?

  The SAP error message CRMS4_PS_CUST021 with the description "Enter an SXP kind" typically occurs in the context of SAP CRM (Customer Relationship Management) when working with service processes or service-related transactions. This error indicates that the system requires you to specify a type of SXP (Service Experience Process) but it has not been provided.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Input: The user has not entered a required field for the SXP kind in the transaction or screen they are working on.
  Configuration Issues: There may be a configuration issue in the system where the SXP kind is not properly defined or is missing from the relevant customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the SXP kind.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields:
  
  Ensure that you have filled in all required fields in the transaction. Look for any fields related to SXP kind and make sure they are populated.
  
  
  
  Review Configuration:
  
  If you have access to the configuration settings, check the customizing settings for SXP kinds in the SAP system. This can typically be found in the SPRO transaction under the relevant CRM settings.
  Ensure that the SXP kinds are defined correctly and that there are no missing entries.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to the specific transaction you are using. This may provide insights into what values are expected for the SXP kind.
  
  
  
  User Authorizations:
  
  Verify that you have the necessary authorizations to access and modify the SXP kind. If you suspect an authorization issue, contact your system administrator or security team.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service processes, as they may provide additional context or options for resolving the issue.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.