How To Fix CRMS4_PS_CONTR020 - Net calculation simulation failed while querying result

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 020

• Message text: Net calculation simulation failed while querying result

What causes this issue?

Net calculation simulation failed while querying the result.

System Response

The result of the net calculation simulation could not be determined.

How to fix this error?

Additional messages should allow you to find out the reason of the
failure. If required, contact your system administrator for support.
Net calculation simulation is organized in the following steps:
Mapping of the selection criteria to net calculation units
Net calculation units are the data format used for net calculation
execution and queries.
Gross entitlement and gross payment determination
If required, the entered or changed SSP or SDP data is handled by gross
entitlement and gross payment determination. As a result, a gross
payment document (GPD) is created but not stored in the database. The
GPD is handed over to the next processing step.
Net calculation execution (simulation only)
If a new GPD is available, the net calculation is processed for it.
Query of result
A query is executed to provide the net calculation result for the
entered selection criteria. The data is fetched from the database but
the net calculation result of the prior step is included, if it exists.
If no entered or changed SSP or SDP data is provided, the result of the
net calculation simulation displays the database content. This is the
net calculation result that reflects the current status regarding the
billing process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR020 - Net calculation simulation failed while querying result ?

  The SAP error message CRMS4_PS_CONTR020 indicates that there was a failure during the net calculation simulation while querying results in the SAP CRM system. This error can occur in various scenarios, particularly when dealing with pricing, conditions, or calculations related to sales orders, service orders, or other CRM-related transactions.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration in the pricing procedure or condition records can lead to calculation failures.
  Missing Data: Required data for the calculation might be missing, such as condition records, pricing information, or master data.
  Custom Code: If there are custom enhancements or modifications in the pricing logic, they might be causing the error.
  System Performance: Performance issues or timeouts during the calculation process can also lead to this error.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to failures in calculations.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the pricing procedure and ensure that all necessary condition types are correctly configured.
  Verify that the condition records are maintained for the relevant pricing elements.
  
  
  
  Validate Master Data:
  
  Ensure that all relevant master data (customers, materials, etc.) is complete and accurate.
  Check for any missing or incorrect entries in the condition records.
  
  
  
  Review Custom Code:
  
  If there are any custom enhancements related to pricing or calculations, review the code for potential issues.
  Debug the custom code to identify any logical errors that may be causing the failure.
  
  
  
  Analyze System Performance:
  
  Monitor system performance and check for any long-running processes that might be causing timeouts.
  Consider optimizing the database or increasing system resources if performance is an issue.
  
  
  
  Check for Data Inconsistencies:
  
  Run consistency checks on the relevant data to identify and correct any inconsistencies.
  Use transaction codes like SE11 or SE16 to inspect the relevant tables for anomalies.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  Apply any recommended patches or updates that may resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Provide them with detailed information about the error, including transaction codes, steps to reproduce, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE80 (Object Navigator), SE11 (Data Dictionary), and SE16 (Data Browser) for troubleshooting.
  Debugging: Use the debugger to step through the pricing logic to identify where the failure occurs.
  Documentation: Review SAP documentation related to pricing and condition management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the CRMS4_PS_CONTR020 error and implement a suitable solution.