How To Fix CRMS4_PS_CONTR017 - Item type or payment family missing for business partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 017

• Message text: Item type or payment family missing for business partner &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR017 - Item type or payment family missing for business partner &1 ?

  The SAP error message CRMS4_PS_CONTR017 indicates that there is a missing item type or payment family for a specified business partner in the context of SAP CRM (Customer Relationship Management) or SAP Convergent Charging. This error typically arises when trying to process a transaction or create a contract that requires specific configurations related to the business partner.
  Cause:
  
  Missing Configuration: The item type or payment family has not been defined for the business partner in the system.
  Incorrect Business Partner Data: The business partner may not have the necessary attributes or settings configured correctly.
  Data Inconsistency: There may be inconsistencies in the data related to the business partner, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner in question.
  Verify that the item type and payment family are correctly assigned to the business partner.
  
  
  
  Define Item Type and Payment Family:
  
  If the item type or payment family is missing, you may need to define it in the system.
  Navigate to the relevant configuration settings in the SAP system (usually found in the customizing settings under CRM or Convergent Charging).
  Ensure that the item types and payment families are properly configured and linked to the business partner.
  
  
  
  Check for Data Consistency:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for any inconsistencies or missing entries.
  Ensure that all necessary data is populated correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations and data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: BP (Business Partner), SE16 (Data Browser), SE11 (Data Dictionary).
  Configuration Path: The configuration for item types and payment families can typically be found under the SAP Customizing Implementation Guide (IMG) in the relevant modules (CRM or Convergent Charging).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRMS4_PS_CONTR017 error message.