How To Fix CRMS4_PS_CONTR015 - Object type invalid; must be SSP or SDP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 015

• Message text: Object type invalid; must be SSP or SDP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR015 - Object type invalid; must be SSP or SDP ?

  The SAP error message CRMS4_PS_CONTR015 indicates that there is an issue with the object type being used in a particular context, specifically that it must be either an SSP (Service Solution Provider) or SDP (Service Delivery Provider). This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with service-related processes.
  Cause:
  The error is caused by the system encountering an object type that is not recognized as valid for the operation being performed. This can happen due to several reasons:
  
  Incorrect Object Type: The object type being referenced in the transaction or process is neither SSP nor SDP.
  Configuration Issues: There may be configuration settings in the system that are not set up correctly, leading to the system not recognizing the object type.
  Data Entry Errors: There might be a mistake in the data entry where an incorrect object type is specified.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling object types correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Object Type: Verify the object type being used in the transaction. Ensure that it is either an SSP or SDP. You can do this by checking the relevant configuration or data entries.
  
  
  Review Configuration: Go to the configuration settings in SAP CRM and ensure that the object types are correctly defined and that the system is set up to recognize them.
  
  
  Data Validation: If the error occurs during data entry, double-check the input values to ensure that the correct object type is being used.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidance on the specific transaction or process you are working with. This can provide insights into the expected object types.
  
  
  Debugging: If you have access to debugging tools, you can trace the process to see where the invalid object type is being introduced.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to service management in SAP CRM, as they may provide additional insights into the error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.