How To Fix CRMS4_PS_CONTR014 - Communication error in SXP document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 014

• Message text: Communication error in SXP document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR014 - Communication error in SXP document &1 ?

  The SAP error message CRMS4_PS_CONTR014 indicates a communication error related to the SXP (Service Exchange Protocol) document in the context of SAP CRM (Customer Relationship Management) and its integration with other systems or components. This error typically arises when there is a failure in the communication process, which can be due to various reasons.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external system or service it is trying to communicate with.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to communication failures.
  Authorization Issues: The user or service account may not have the necessary permissions to access the required resources.
  Service Unavailability: The external service or system may be down or not reachable at the time of the request.
  Data Format Issues: The data being sent or received may not conform to the expected format, leading to parsing errors.
  Timeouts: The request may be timing out due to slow response times from the external system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the external system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the external system. Ensure that all necessary parameters are correctly set.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to perform the required actions. Review roles and permissions.
  Monitor External Services: Check the status of the external service or system to ensure it is operational. If it is down, you may need to wait until it is back online.
  Validate Data Formats: Ensure that the data being sent and received adheres to the expected formats. You may need to review the data mapping and transformation logic.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system or the external service configuration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error.
  Integration Monitoring: Utilize tools like SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI) for monitoring and troubleshooting integration issues.
  Documentation: Refer to SAP documentation for SXP and CRM integration for more detailed information on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or consult with a technical expert familiar with SAP CRM and integration scenarios.