How To Fix CRMS4_PS_ACC_ADAPTER011 - Payment family for SXP type &1 cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_ACC_ADAPTER -

• Message number: 011

• Message text: Payment family for SXP type &1 cannot be found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_ACC_ADAPTER011 - Payment family for SXP type &1 cannot be found ?

  The SAP error message CRMS4_PS_ACC_ADAPTER011 indicates that the system is unable to find a payment family for a specific SXP (Service Experience Process) type. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with payment processing or integration with financial systems.
  Cause:
  
  Missing Configuration: The payment family for the specified SXP type may not be configured in the system. This could be due to a missing entry in the relevant configuration tables.
  Incorrect SXP Type: The SXP type being referenced may not be valid or may not have been set up correctly in the system.
  Data Inconsistency: There may be inconsistencies in the data that link the SXP type to the payment family.
  Transport Issues: If the configuration was recently transported from another system, there may have been issues during the transport process that led to missing or incomplete data.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for payment families in the SAP system.
  Ensure that the payment family for the specified SXP type is defined correctly.
  You can check the relevant customizing settings in transaction codes like SPRO (SAP Project Reference Object) and look for the payment family settings under the CRM or financial modules.
  
  
  
  Validate SXP Type:
  
  Verify that the SXP type being used is valid and correctly set up in the system.
  Check if there are any typos or discrepancies in the SXP type being referenced.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to ensure that all necessary data is correctly linked and that there are no missing entries in the relevant tables.
  You may need to consult with your SAP Basis or technical team to perform deeper data integrity checks.
  
  
  
  Transport Review:
  
  If the issue arose after a transport, review the transport logs to ensure that all necessary objects were transported correctly.
  If needed, re-transport the configuration or manually adjust the settings in the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional insights or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SPRO, SE11 (Data Dictionary), and SE80 (Object Navigator) for configuration and debugging.
  SAP Notes: Search for SAP Notes related to the error message for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.