How To Fix CRMS4_PS_ACC_ADAPTER013 - Item category &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_ACC_ADAPTER -

• Message number: 013

• Message text: Item category &1 does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_ACC_ADAPTER013 - Item category &1 does not exist ?

  The SAP error message CRMS4_PS_ACC_ADAPTER013 indicates that the item category specified in the transaction does not exist in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process a sales order, service order, or any related document that requires a valid item category.
  Cause:
  
  Incorrect Item Category: The item category specified in the document does not exist in the system. This could be due to a typo or an incorrect configuration.
  Missing Configuration: The item category may not have been defined in the system, or it may have been deleted or deactivated.
  Custom Development: If there are custom developments or enhancements, they might be referencing an item category that is not properly configured or does not exist.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings in SAP (Transaction SPRO).
  Navigate to the relevant area for item category configuration (e.g., Sales and Distribution or CRM).
  Verify that the item category exists and is correctly configured.
  
  
  
  Correct the Item Category:
  
  If the item category is incorrect in the document, correct it to a valid item category that exists in the system.
  Ensure that the item category is appropriate for the type of document you are processing.
  
  
  
  Create or Activate Item Category:
  
  If the item category does not exist, you may need to create it. This involves defining the item category in the configuration settings.
  If it has been deactivated, you may need to reactivate it.
  
  
  
  Check for Custom Code:
  
  If there are custom developments, review the code to ensure that it is referencing valid item categories.
  Make necessary adjustments to the custom code to align with the existing item categories.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to item categories for any specific requirements or configurations that may be necessary.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OVAH (for item category determination) or VOV7 (for sales document item categories) to check and manage item categories.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on item category configuration.
  Testing: After making changes, perform testing to ensure that the error is resolved and that the document can be processed without issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM or the specific module you are working with.