How To Fix CRMS4_BSP_SVC003 - Sold-to party of item &2 in service contract &1 differs from portfolio.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SVC - Message class for BSP service contrract items

• Message number: 003

• Message text: Sold-to party of item &2 in service contract &1 differs from portfolio.

What causes this issue?

The sold-to party that has been assigned to item &V2& in service
contract &V1& does not match the sold-to party that has been assigned to
the business solution portfolio.
The sold-to party in a service contract item must match the sold-to
party in the related business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the sold-to party in service contract item &V2& matches
the sold-to party in the business solution portfolio.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SVC003 - Sold-to party of item &2 in service contract &1 differs from portfolio. ?

  The SAP error message CRMS4_BSP_SVC003 indicates that there is a mismatch between the sold-to party of a service contract and the portfolio associated with that contract. This error typically arises in the context of service management within SAP CRM (Customer Relationship Management) when trying to process or display a service contract.
  Cause:
  
  Mismatch in Sold-to Party: The sold-to party (customer) specified for a particular item in the service contract does not match the sold-to party defined in the portfolio.
  Incorrect Portfolio Assignment: The portfolio assigned to the service contract may not be correctly configured to include the sold-to party of the items in the contract.
  Data Inconsistency: There may be inconsistencies in the master data, such as customer records or portfolio settings.
  
  Solution:
  
  Verify Sold-to Party: Check the sold-to party for the service contract and ensure it matches the sold-to party defined in the portfolio. You can do this by navigating to the service contract in SAP and reviewing the details.
  Check Portfolio Configuration: Review the portfolio settings to ensure that it includes the correct sold-to party. If necessary, update the portfolio to include the correct customer.
  Update Service Contract: If the sold-to party is incorrect in the service contract, you may need to update the service contract to reflect the correct sold-to party.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the master data related to customers and portfolios. This may involve running specific reports or transactions in SAP to identify and correct inconsistencies.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing service contracts and portfolios.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to access service contracts or BP to manage business partner data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and edit service contracts and portfolios in SAP.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.