How To Fix CRMS4_BSP_SVC001 - Item &2 in service contract &1 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SVC - Message class for BSP service contrract items

• Message number: 001

• Message text: Item &2 in service contract &1 does not exist.

What causes this issue?

You have selected item &V2& in service contract &V1& that no longer
exists in the system. This means you cannot add this service contract
item to your business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a service contract item that is provided in the dropdown list.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SVC001 - Item &2 in service contract &1 does not exist. ?

  The SAP error message CRMS4_BSP_SVC001 indicates that there is an issue with a service contract in the SAP system. Specifically, the message states that "Item &2 in service contract &1 does not exist." This typically occurs when you are trying to access or process a service contract item that the system cannot find.
  Causes:
  
  Incorrect Item Number: The item number specified in the transaction does not exist in the service contract.
  Deleted or Inactive Item: The item may have been deleted or marked as inactive in the system.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption.
  Authorization Issues: The user may not have the necessary authorizations to view or access the specified service contract item.
  Incorrect Contract Reference: The service contract number provided may be incorrect or not properly formatted.
  
  Solutions:
  
  Verify Item and Contract Numbers: Double-check the item number (&2) and the service contract number (&1) to ensure they are correct and exist in the system.
  Check Item Status: Look into the service contract to see if the item has been deleted or is inactive. You can do this by navigating to the service contract in the SAP GUI and checking the item details.
  Data Consistency Check: Run a consistency check on the service contract data to identify any discrepancies. This may involve using transaction codes like SE11 or SE16 to view the underlying database tables.
  Authorization Check: Ensure that the user has the necessary permissions to access the service contract and its items. This can be checked with the help of a security administrator.
  Consult Documentation: Review any relevant SAP documentation or notes related to service contracts and error messages for additional troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRMD_ORDER: To view service contracts.
  SE11: To check database tables.
  SE16: To view table entries.
  
  
  SAP Notes: Search for SAP Notes related to service contracts and error messages for any known issues or patches.
  User Manuals: Refer to user manuals or training materials for guidance on managing service contracts in SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.