How To Fix CRMS4_BSP_SBC031 - Item &2 in subscription contract &1 has been removed from portfolio &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SBC - Message class for BSP subscription contrract items

• Message number: 031

• Message text: Item &2 in subscription contract &1 has been removed from portfolio &3.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SBC031 - Item &2 in subscription contract &1 has been removed from portfolio &3. ?

  The SAP error message CRMS4_BSP_SBC031 indicates that an item in a subscription contract has been removed from the associated portfolio. This error typically arises in the context of SAP Customer Relationship Management (CRM) and Subscription Management.
  Cause:
  The error can occur due to several reasons:
  
  Item Deletion: The item referenced in the subscription contract has been deleted or is no longer available in the portfolio.
  Portfolio Changes: Changes in the portfolio structure or configuration may have led to the removal of the item.
  Data Inconsistency: There may be inconsistencies in the data between the subscription contract and the portfolio, possibly due to manual changes or data migration issues.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the item in the portfolio.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Item Status: Verify if the item (identified by &2) is still active and available in the portfolio (identified by &3). If it has been deleted, you may need to restore it or replace it with a valid item.
  
  
  Update Subscription Contract: If the item is no longer available, you may need to update the subscription contract (identified by &1) to remove the reference to the deleted item or replace it with a valid item.
  
  
  Review Portfolio Configuration: Check the configuration of the portfolio to ensure that it is set up correctly and that all items are properly linked to the subscription contracts.
  
  
  Data Consistency Check: Perform a data consistency check to identify any discrepancies between the subscription contracts and the portfolio. This may involve running specific reports or using transaction codes that help in data validation.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the items in the portfolio. If not, contact your system administrator to grant the required permissions.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional troubleshooting steps or patches that may address the issue.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage subscription contracts, and CRMD_ORDERADM_H for administrative tasks.
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.