How To Fix CRMS4_BSP_SBC004 - Item &1 in subscription contract &2 is currently locked.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SBC - Message class for BSP subscription contrract items

• Message number: 004

• Message text: Item &1 in subscription contract &2 is currently locked.

What causes this issue?

You cannot process item &V1& in subscription contract &V2& because this
subscription contract item is currently being processed by another user.
It is therefore locked for subsequent processing until processing has
been completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SBC004 - Item &1 in subscription contract &2 is currently locked. ?

  The SAP error message CRMS4_BSP_SBC004 indicates that a specific item in a subscription contract is currently locked, which prevents any modifications or actions from being performed on that item. This locking mechanism is typically in place to ensure data integrity and prevent concurrent modifications that could lead to inconsistencies.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing or modifying the item in the subscription contract.
  Transaction Lock: The item may be locked due to an ongoing transaction that has not yet been completed or has encountered an error.
  System Lock: The system may have placed a lock on the item due to a background job or a batch process that is currently running.
  User Lock: The user may have inadvertently locked the item by opening it in edit mode and not saving or closing it properly.
  
  Solution:
  
  Wait and Retry: If the lock is due to another user or process, wait for a few moments and then try again. Locks are usually temporary.
  Check for Active Sessions: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify if there are any active sessions that are locking the item.
  Release Locks: If you identify a lock that is no longer needed (e.g., a user session that has been abandoned), you can manually release the lock using transaction SM12. However, be cautious when doing this, as it may lead to data inconsistencies if the other user is still working on the item.
  Review Background Jobs: Check if there are any background jobs running that might be locking the item. You can use transaction SM37 to monitor background jobs.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks), SM21 (to view system logs), and SM37 (to monitor background jobs).
  User Documentation: Review SAP documentation related to subscription contracts and locking mechanisms to understand how locks are managed within the system.
  System Configuration: Ensure that your system configuration allows for proper handling of locks and that users are trained on how to manage their sessions effectively.
  
  By following these steps, you should be able to diagnose and resolve the locking issue related to the subscription contract item in SAP.