How To Fix CRMS4_BSP_SBC003 - Sold-to party of item &2 in subscript. contr. &1 differs from portfolio.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SBC - Message class for BSP subscription contrract items

• Message number: 003

• Message text: Sold-to party of item &2 in subscript. contr. &1 differs from portfolio.

What causes this issue?

The sold-to party that has been assigned to item &V2& in subscription
contract &V1& does not match the sold-to party that has been assigned to
the business solution portfolio.
The sold-to party in a subscription contract item must match the sold-to
party in the related business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the sold-to party in subscription contract item &V2&
matches the sold-to party in the business solution portfolio.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SBC003 - Sold-to party of item &2 in subscript. contr. &1 differs from portfolio. ?

  The SAP error message CRMS4_BSP_SBC003 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a mismatch between the sold-to party of an item in a sales document and the portfolio associated with that document. This error can arise during various processes, such as creating or modifying sales orders, quotations, or service requests.
  Cause:
  The error message indicates that the sold-to party (the customer who is purchasing the goods or services) for a specific item in the document does not match the expected sold-to party defined in the portfolio. This can happen due to several reasons:
  
  Data Entry Error: The sold-to party may have been incorrectly entered or selected.
  Portfolio Configuration: The portfolio may be configured to expect a different sold-to party than what is being provided in the document.
  Master Data Issues: There may be inconsistencies in the master data for the sold-to party or the portfolio.
  Business Rules: There may be specific business rules or validations in place that enforce certain relationships between sold-to parties and portfolios.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Sold-to Party:
  
  Check the sold-to party for the item in question. Ensure that it is correctly entered and corresponds to the intended customer.
  
  
  
  Check Portfolio Settings:
  
  Review the portfolio settings in the system. Ensure that the sold-to party associated with the item is valid for the portfolio being used.
  
  
  
  Review Master Data:
  
  Check the master data for both the sold-to party and the portfolio. Ensure that there are no discrepancies or missing information.
  
  
  
  Adjust Document:
  
  If the sold-to party is incorrect, you may need to adjust the document to reflect the correct sold-to party that aligns with the portfolio.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or configuration guides related to portfolios and sold-to parties to ensure compliance with business rules.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit the sales document.
  Customizing Settings: Check the customizing settings in SPRO related to CRM and portfolios to ensure they are set up correctly.
  SAP Notes: Look for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.