How To Fix CRMS4_BSP_SBC002 - Item &2 in subscription contract &1 has been added to portfolio &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SBC - Message class for BSP subscription contrract items

• Message number: 002

• Message text: Item &2 in subscription contract &1 has been added to portfolio &3.

What causes this issue?

Item &V2& in subscription contract &V1& has already been added to
business solution portfolio &V3&. However, you can only add a
subscription contract item to one business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a subscription contract item that has not been added to any
business solution portfolio yet.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SBC002 - Item &2 in subscription contract &1 has been added to portfolio &3. ?

  The SAP error message CRMS4_BSP_SBC002 typically indicates that there is an issue related to the subscription contract and the items being added to a portfolio. This error can occur in the context of SAP Customer Relationship Management (CRM) or SAP Subscription Billing, where subscription contracts are managed.
  Cause:
  The error message CRMS4_BSP_SBC002 can be caused by several factors, including:
  
  Data Inconsistency: There may be inconsistencies in the data related to the subscription contract, such as missing or incorrect information about the item or portfolio.
  Configuration Issues: The system configuration for subscription contracts or portfolios may not be set up correctly, leading to issues when trying to add items.
  Authorization Issues: The user may not have the necessary permissions to perform the action of adding items to the portfolio.
  Business Rules Violations: There may be specific business rules or validations that are preventing the addition of the item to the portfolio.
  
  Solution:
  To resolve the CRMS4_BSP_SBC002 error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Verify that the subscription contract and the items being added have all the required data fields filled out correctly.
  Ensure that the item exists in the system and is valid for the specified portfolio.
  
  
  
  Review Configuration:
  
  Check the configuration settings for subscription contracts and portfolios in the SAP system. Ensure that they are set up correctly according to business requirements.
  If necessary, consult with your SAP Basis or configuration team to review the settings.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user attempting to add the item has the necessary authorizations to perform this action. You may need to check the user's role and permissions in the system.
  
  
  
  Consult Business Rules:
  
  Review any business rules or validations that may be in place for adding items to portfolios. Ensure that the action you are trying to perform complies with these rules.
  
  
  
  Check Logs and Traces:
  
  Look at the system logs or traces for more detailed error messages that may provide additional context about the issue.
  
  
  
  Testing:
  
  If changes are made to the configuration or data, perform testing to ensure that the issue is resolved and that items can be added to the portfolio without errors.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to subscription contracts and portfolio management for best practices and guidelines.
  Community Forums: Consider reaching out to SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to engage SAP support for further assistance.