How To Fix CRMM_IC_FRAMEWORK107 - An unknown error occured while accessing a Worker session component

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 107

• Message text: An unknown error occured while accessing a Worker session component

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK107 - An unknown error occured while accessing a Worker session component ?

  The SAP error message CRMM_IC_FRAMEWORK107 indicates that there was an unknown error while accessing a Worker session component in the CRM Interaction Center (IC). This error can occur due to various reasons, and troubleshooting it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  Session Timeout: The worker session may have timed out, leading to an inability to access the required components.
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access certain components or transactions.
  System Performance: High system load or performance issues can cause components to fail to load properly.
  Software Bugs: There may be bugs in the version of the software being used that lead to this error.
  Network Issues: Connectivity problems between the client and the server can also result in this error.
  
  Solutions:
  
  
  Session Management:
  
  Log out and log back into the system to refresh the session.
  Check for session timeout settings and adjust them if necessary.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system, especially those related to the Interaction Center.
  Ensure that all necessary components are properly configured and activated.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate roles and authorizations to access the Worker session components.
  Use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  System Performance:
  
  Monitor system performance and check for any bottlenecks or resource constraints.
  Consider optimizing the system or increasing resources if necessary.
  
  
  
  Software Updates:
  
  Check for any available patches or updates for the SAP CRM system that may address known bugs.
  Apply the latest support packages or notes from SAP.
  
  
  
  Network Troubleshooting:
  
  Ensure that there are no network issues affecting connectivity to the SAP server.
  Check firewall settings and network configurations.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide specific fixes or workarounds for this error.
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in diagnosing issues related to CRM orders and sessions.
  Logs and Traces: Check system logs (transaction SLG1) and traces (transaction ST22 for dumps) for more detailed error messages that can provide additional context.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps taken to troubleshoot it.