How To Fix CRMM_IC_FRAMEWORK110 - RFC system failure (Error message : &1&2&3&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 110

• Message text: RFC system failure (Error message : &1&2&3&4)

What causes this issue?

The Java server is unavailable.
Remote Function Call (RFC) errors occured.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make a note of this error and inform your system administrator.

Procedure for System Administrators

Make sure RFC destinations are configured correctly and working.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK110 - RFC system failure (Error message : &1&2&3&4) ?

  The SAP error message CRMM_IC_FRAMEWORK110, which indicates an RFC (Remote Function Call) system failure, typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when using the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause and potential solutions is essential for troubleshooting.
  Causes:
  
  Network Issues: Problems with the network connection between the SAP application server and the database or other systems can lead to RFC failures.
  System Configuration: Incorrect configuration of the RFC destination or the backend system can cause communication issues.
  Authorization Issues: The user may not have the necessary authorizations to perform the requested operation.
  System Load: High load on the system can lead to timeouts or failures in processing requests.
  Backend System Issues: The backend system (like an ERP system) may be down or experiencing issues.
  Transport Layer Issues: Problems in the transport layer, such as issues with the SAP Gateway or other middleware components.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems involved. You can use tools like ping or traceroute to diagnose connectivity problems.
  Verify RFC Configuration: Check the RFC destination settings in transaction SM59. Ensure that the connection parameters are correct and that the connection is working.
  Review Authorizations: Ensure that the user has the necessary authorizations to execute the function module or transaction that is causing the error.
  Monitor System Performance: Use transaction SM37 to check for long-running jobs or transactions that may be causing system load. Consider optimizing performance or scheduling jobs during off-peak hours.
  Check Backend System Status: Ensure that the backend system is up and running. You can check the status of the backend system in transaction SM21 for any relevant error logs.
  Review SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  Debugging: If you have access to the development environment, you can debug the function module that is causing the error to get more insights into the issue.
  
  Related Information:
  
  Transaction Codes: 
  
  SM59 - RFC Destinations
  SM21 - System Log
  SM37 - Job Monitoring
  ST22 - Dump Analysis
  
  
  SAP Notes: Always check for the latest SAP Notes related to the error message for specific fixes or recommendations.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.