How To Fix CRM_WEBREQ_DIGSIG002 - Certificate expired on &1 at &2 hours (UTC)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_DIGSIG - Messages for Digital Signature in Web Requests

• Message number: 002

• Message text: Certificate expired on &1 at &2 hours (UTC)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_DIGSIG002 - Certificate expired on &1 at &2 hours (UTC) ?

  The SAP error message CRM_WEBREQ_DIGSIG002 indicates that a digital signature certificate has expired. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when the system attempts to use a digital certificate for secure communications or transactions, and the certificate is no longer valid due to its expiration.
  Cause:
  
  Expired Certificate: The primary cause of this error is that the digital certificate used for signing requests has reached its expiration date.
  Incorrect System Time: If the system time is incorrectly set, it may lead to premature expiration detection.
  Certificate Not Renewed: The certificate may not have been renewed or replaced before its expiration.
  
  Solution:
  
  
  Renew the Certificate:
  
  Obtain a new digital certificate from the Certificate Authority (CA) that issued the original certificate.
  Follow the process to generate a Certificate Signing Request (CSR) and submit it to the CA for signing.
  Once you receive the new certificate, install it in the appropriate location in your SAP system.
  
  
  
  Update the Certificate in SAP:
  
  Use transaction code STRUST to manage SSL certificates in SAP.
  Import the new certificate into the appropriate trust store (e.g., SSL client or server).
  Ensure that the new certificate is correctly configured and active.
  
  
  
  Check System Time:
  
  Verify that the system time and timezone settings are correct on the SAP server. An incorrect system time can lead to issues with certificate validation.
  
  
  
  Test the Configuration:
  
  After updating the certificate, perform tests to ensure that the digital signature functionality is working correctly and that the error no longer appears.
  
  
  
  Related Information:
  
  Certificate Management: Regularly monitor and manage digital certificates to avoid expiration issues. Implement alerts or reminders for certificate renewals.
  Documentation: Refer to SAP documentation for detailed steps on managing digital certificates and troubleshooting related issues.
  Security Best Practices: Follow best practices for securing communications in SAP, including using strong encryption and regularly updating security certificates.
  
  By addressing the expired certificate and ensuring proper management practices, you can resolve the CRM_WEBREQ_DIGSIG002 error and maintain secure operations within your SAP environment.