How To Fix CRM_WEBREQ_MONITOR001 - Enter either a request category, or a request category group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_MONITOR - Monitor for Web Requests

• Message number: 001

• Message text: Enter either a request category, or a request category group

What causes this issue?

You have entered a request category and a request category group for
the monitor.

System Response

Processing is not possible.

How to fix this error?

Enter either a request category or a request category group, not both.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_MONITOR001 - Enter either a request category, or a request category group ?

  The SAP error message CRM_WEBREQ_MONITOR001 indicates that the system requires you to specify either a request category or a request category group when trying to access the web request monitor in the SAP CRM system. This error typically occurs when the necessary parameters for filtering or categorizing requests are not provided.
  Cause:
  
  Missing Input: The user did not enter any request category or request category group in the selection screen.
  Incorrect Configuration: The system might be misconfigured, leading to the inability to retrieve the necessary categories or groups.
  User Permissions: The user may not have the necessary permissions to view or access certain request categories or groups.
  
  Solution:
  
  
  Enter Required Information: 
  
  When prompted, ensure that you enter either a request category or a request category group in the selection criteria. This is the most straightforward solution.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP CRM system to ensure that request categories and groups are properly defined and available for selection.
  You may need to consult with your SAP administrator or a functional consultant to check the configuration.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary authorizations to access the request categories or groups. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  System Updates:
  
  If the issue persists, check if there are any system updates or patches that need to be applied. Sometimes, bugs in the system can lead to such errors, and applying the latest updates can resolve them.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or documentation specific to your version of SAP CRM for more detailed information on request categories and groups.
  
  
  
  Contact Support:
  
  If none of the above solutions work, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  Request Categories: These are used to classify different types of requests in the CRM system, such as service requests, sales orders, etc.
  Request Category Groups: These are collections of request categories that can be used to simplify the selection process.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in navigating the CRM system, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order management.
  
  By following these steps, you should be able to resolve the error and successfully access the web request monitor in SAP CRM.