How To Fix CRM_WEBREQ_CUST899 - Report has been deactivated; contact SAP to reactivate it

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 899

• Message text: Report has been deactivated; contact SAP to reactivate it

What causes this issue?

This report has been deactivated by SAP.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you still want to use this report, contact SAP via a customer message
and request to have it reactivated.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST899 - Report has been deactivated; contact SAP to reactivate it ?

  The SAP error message CRM_WEBREQ_CUST899 indicates that a specific report has been deactivated in the SAP system. This can happen for various reasons, such as changes in business processes, system upgrades, or administrative decisions. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Deactivation of Reports: The report may have been intentionally deactivated by an administrator or during a system upgrade.
  Authorization Issues: The user may not have the necessary authorizations to access the report.
  System Configuration Changes: Changes in the configuration or settings of the SAP system could lead to the deactivation of certain reports.
  Obsolescence: The report may have been deemed obsolete due to changes in business requirements or the introduction of new reporting tools.
  
  Solution
  
  Contact SAP Support: Since the error message suggests contacting SAP, the first step is to reach out to SAP support to inquire about the specific report and the reasons for its deactivation. They can provide guidance on reactivating it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the report. This can be done by checking the user roles and permissions in the SAP system.
  Review System Configuration: If you have access, review the system configuration settings to see if there are any changes that might have led to the report being deactivated.
  Alternative Reports: If the report is no longer available, check if there are alternative reports or tools that can provide similar information.
  Reactivation Process: If you have the necessary permissions, you may be able to reactivate the report through the SAP GUI or relevant transaction codes. However, this typically requires specific knowledge of the system and the report in question.
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide guidance on report deactivation and reactivation.
  Documentation: Review the documentation for the specific module or report to understand its purpose and any dependencies it may have.
  Community Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  Conclusion
  The CRM_WEBREQ_CUST899 error indicates that a report has been deactivated, and the best course of action is to contact SAP support for assistance. Additionally, checking user authorizations and exploring alternative reporting options may help mitigate the issue.