How To Fix CRM_WEBREQ_CUST137 - No requests in system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 137

• Message text: No requests in system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST137 - No requests in system ?

  The SAP error message CRM_WEBREQ_CUST137: No requests in system typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process web requests, but the system does not find any requests available for processing. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  No Pending Requests: There may simply be no requests in the system that match the criteria for retrieval.
  Request Deletion: Requests may have been deleted or processed, leaving no available requests.
  Authorization Issues: The user may not have the necessary authorizations to view or process the requests.
  System Configuration: There may be configuration issues in the CRM system that prevent requests from being generated or displayed.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues that prevent requests from being visible.
  Filters Applied: Filters or selection criteria applied in the request retrieval screen may be too restrictive, resulting in no requests being displayed.
  
  Solutions:
  
  Check for Pending Requests: Verify if there are any requests in the system. You can do this by navigating to the relevant transaction or report that lists requests.
  Review Deletion Logs: Check if any requests were deleted recently and ensure that the deletion was intended.
  Verify User Authorizations: Ensure that the user has the necessary authorizations to view and process requests. This can be checked in the user roles and profiles.
  Check System Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for request processing.
  Data Synchronization: If the CRM system is integrated with other systems (like ERP), check for any synchronization issues that may be affecting the visibility of requests.
  Adjust Filters: Review and adjust any filters or selection criteria applied in the request retrieval screen to ensure they are not too restrictive.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that deal with web requests, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM to understand the request processing workflow and any prerequisites for requests to be generated and displayed.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.