How To Fix CRM_WEBREQ_CUST116 - Error when reading links; document &1 not converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 116

• Message text: Error when reading links; document &1 not converted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST116 - Error when reading links; document &1 not converted ?

  The SAP error message CRM_WEBREQ_CUST116 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with reading links or documents associated with a web request. The specific message indicates that a document (identified by &1) could not be converted, which may prevent the system from displaying or processing the document correctly.
  Causes:
  
  Document Format Issues: The document may be in a format that is not supported or cannot be converted by the SAP system.
  Missing Document: The document referenced may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access or convert the document.
  System Configuration: There may be configuration issues in the SAP system related to document handling or MIME types.
  Network Issues: If the document is stored externally, network issues may prevent access to the document.
  
  Solutions:
  
  Check Document Existence: Verify that the document referenced by &1 exists in the system. You can do this by checking the document management system or the relevant transaction in SAP.
  Review Document Format: Ensure that the document is in a supported format. If necessary, convert the document to a compatible format.
  Check Authorizations: Ensure that the user has the necessary authorizations to access and convert the document. This may involve checking roles and permissions in the SAP system.
  Configuration Review: Review the configuration settings related to document handling in SAP. This may include checking MIME types and document types.
  Network Connectivity: If the document is stored externally, check the network connectivity and ensure that the external storage is accessible.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that may resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and document management for more detailed information on handling documents and web requests.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SCDO for document management.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation and support.