How To Fix CRM_WEBREQ_CUST116 - Error when reading links; document &1 not converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 116

• Message text: Error when reading links; document &1 not converted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST116 - Error when reading links; document &1 not converted ?

  The SAP error message CRM_WEBREQ_CUST116 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with reading links or documents associated with a web request. The specific message indicates that a document (identified by &1) could not be converted, which may prevent the system from displaying or processing the document correctly.
  Causes:
  
  Document Format Issues: The document may be in a format that is not supported or cannot be converted by the SAP system.
  Missing Document: The document referenced may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access or convert the document.
  System Configuration: There may be configuration issues in the SAP system related to document handling or MIME types.
  Network Issues: If the document is stored externally, network issues may prevent access to the document.
  
  Solutions:
  
  Check Document Existence: Verify that the document referenced by &1 exists