How To Fix CRM_WEBREQ_CUST109 - &1 request categories (services) converted incorrectly

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 109

• Message text: &1 request categories (services) converted incorrectly

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST109 - &1 request categories (services) converted incorrectly ?

  The SAP error message CRM_WEBREQ_CUST109 indicates that there is an issue with the conversion of request categories (services) in the CRM WebRequest. This error typically arises when there is a mismatch or inconsistency in the configuration of request categories in the SAP CRM system.
  Cause:
  
  Configuration Issues: The request categories may not be properly configured in the system. This can happen if there are missing or incorrect entries in the customizing settings for request categories.
  Data Inconsistency: There may be inconsistencies in the data related to the request categories, such as missing or incorrect mappings between the request categories and the services.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be handling the request categories correctly.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there might have been issues during the transport process.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the customizing settings in SAP CRM (transaction code SPRO) and verify the configuration for request categories. Ensure that all necessary entries are present and correctly configured.
  Check the settings under Customer Relationship Management -> Web Channel -> Web Request Management -> Define Request Categories.
  
  
  
  Data Validation: 
  
  Validate the data related to the request categories. Ensure that all necessary mappings and relationships are correctly defined.
  Use transaction codes like CRMD_ORDER to check the request categories and their associated services.
  
  
  
  Review Custom Code: 
  
  If there are any custom developments, review the code to ensure that it correctly handles the request categories and does not introduce any inconsistencies.
  
  
  
  Transport Check: 
  
  If the issue arose after a transport, check the transport logs for any errors or warnings. Ensure that all necessary objects were transported correctly.
  
  
  
  SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Testing: 
  
  After making changes, perform thorough testing to ensure that the request categories are now being converted correctly and that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, CRMD_ORDER, and SE80 for debugging.
  SAP Documentation: Refer to the official SAP documentation for CRM WebRequest management for detailed guidance on configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.