How To Fix CRM_WEBREQ_CUST106 - No request categories (services) to be converted to UWS/UXP display

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 106

• Message text: No request categories (services) to be converted to UWS/UXP display

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST106 - No request categories (services) to be converted to UWS/UXP display ?

  The SAP error message CRM_WEBREQ_CUST106 indicates that there are no request categories (services) available to be converted to UWS (Unified Web Services) or UXP (User Experience Platform) display. This error typically occurs in the context of SAP CRM when trying to access or convert service requests in the web interface.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary configuration for request categories or services has not been set up in the SAP system.
  Inactive Request Categories: The request categories that you are trying to convert may not be active or may not have been defined properly in the system.
  Authorization Issues: There may be authorization issues preventing the system from accessing the request categories.
  Data Issues: There may be no existing service requests that match the criteria for conversion.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for CRM WebRequest configuration.
  Ensure that the request categories are defined and configured correctly.
  
  
  
  Activate Request Categories:
  
  Ensure that the request categories you want to use are active. You can check this in the configuration settings for CRM WebRequest.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the request categories. You may need to consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  Data Verification:
  
  Verify that there are existing service requests in the system that can be converted. If there are no requests available, you may need to create some for testing.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to CRM WebRequest and UWS/UXP to ensure that all necessary steps have been followed.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the service requests and their statuses.
  SAP Notes: Search the SAP Support Portal for any relevant notes that might provide additional insights or solutions.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.