How To Fix CRM_WEBREQ_CUST104 - Log file unuseable; see long text or select a different file

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 104

• Message text: Log file unuseable; see long text or select a different file

What causes this issue?

It is not possible to open file &V1& from the current application
server.

System Response

Confirmation of system: &v2&

How to fix this error?

Check the following:
Name of the directory specified
Authorization in the SAP system (authorization object S_DATASET)
Access authorization at operating system level
Accessability of the directory in the network

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST104 - Log file unuseable; see long text or select a different file ?

  The SAP error message CRM_WEBREQ_CUST104 indicates that the log file being accessed is unusable. This can occur in various scenarios, particularly when dealing with web requests in the SAP CRM system. Below are the potential causes, solutions, and related information for this error:
  Causes:
  
  Corrupted Log File: The log file may be corrupted or improperly formatted, making it unreadable by the system.
  File Permissions: The user or process trying to access the log file may not have the necessary permissions to read it.
  File Path Issues: The path to the log file may be incorrect or the file may have been moved or deleted.
  System Configuration: There may be issues with the configuration of the logging mechanism in the SAP system.
  Database Issues: If the log file is stored in a database, there may be issues with the database itself.
  
  Solutions:
  
  Check Log File Integrity: Verify the integrity of the log file. If it is corrupted, you may need to restore it from a backup or delete it if it is not needed.
  Review Permissions: Ensure that the user or process has the appropriate permissions to access the log file. Adjust permissions as necessary.
  Verify File Path: Check the configuration settings to ensure that the path to the log file is correct. Update the path if it has changed.
  Reconfigure Logging: If the logging configuration is incorrect, review and adjust the settings in the SAP system to ensure proper logging.
  Database Check: If the log file is stored in a database, check the database for any issues. This may involve running database consistency checks or restoring from a backup.
  Select a Different File: If the current log file is unusable, try selecting a different log file if available.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. SAP frequently releases notes that address known issues.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to view logs and diagnose issues further.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the CRM_WEBREQ_CUST104 error in your SAP system.