How To Fix CRM_WEBREQ_CUST053 - Code & from code group & and catalog & entered are not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 053

• Message text: Code & from code group & and catalog & entered are not permitted

What causes this issue?

The code &v1& of the code group &v2& in catalog &v3& is not permitted as
an activity reason for the transaction type &V4& specified here.
Obviously, either a different transaction type with another subject
profile was allocated for the business transaction category <LS>Business
Activities</>, or the subject profile for transaction type &V4& was
changed.

System Response

Determination cannot take place using the activity reason specified.

How to fix this error?

Delete the activity reason, or change it using the values that can be
selected via the F4 help key.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST053 - Code & from code group & and catalog & entered are not permitted ?

  The SAP error message CRM_WEBREQ_CUST053 typically indicates that there is an issue with the code group and catalog that you are trying to use in a CRM web request. This error suggests that the combination of the code group and catalog you have entered is not permitted or does not exist in the system.
  Cause:
  
  Invalid Code Group or Catalog: The code group or catalog you are trying to use may not be defined in the system or may not be active.
  Authorization Issues: The user may not have the necessary authorizations to access the specified code group or catalog.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the use of certain code groups or catalogs.
  Data Inconsistency: There could be inconsistencies in the master data or configuration that lead to this error.
  
  Solution:
  
  
  Check Code Group and Catalog:
  
  Verify that the code group and catalog you are trying to use are correctly defined in the system.
  Ensure that they are active and available for use.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the specified code group and catalog.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the CRM system related to code groups and catalogs.
  Ensure that there are no restrictions or settings that would prevent the use of the specified combination.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the master data related to the code group and catalog.
  Look for any discrepancies or missing entries that could be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM module for any specific guidance on this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SPRO to access configuration settings or SU01 to check user authorizations.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.