How To Fix CRM_WEBREQ_CUST012 - BSP application &1 and initial page &2 could not be assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 012

• Message text: BSP application &1 and initial page &2 could not be assigned

What causes this issue?

The request category link to the
<DS:GLOS.0924429B0BAED411AB380060B03C3B0B>BSP application</> and
initial page could not be saved.

System Response

Therefore, this request category view cannot be used.

How to fix this error?

Try again later. If the error occurs again, contact your System
Administration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST012 - BSP application &1 and initial page &2 could not be assigned ?

  The SAP error message CRM_WEBREQ_CUST012 indicates that there is an issue with the assignment of a BSP (Business Server Pages) application to an initial page in the context of SAP CRM (Customer Relationship Management). This error typically arises when the system cannot find the specified BSP application or the initial page is not correctly configured.
  Cause:
  
  Incorrect BSP Application Name: The BSP application name specified in the configuration might be incorrect or misspelled.
  Missing Initial Page: The initial page that is supposed to be loaded might not exist or is not properly defined in the BSP application.
  Authorization Issues: The user may not have the necessary authorizations to access the specified BSP application or initial page.
  Configuration Issues: There may be issues in the configuration settings related to the BSP application or the CRM WebRequest settings.
  Transport Issues: If the BSP application was recently transported from another system, it may not have been properly activated or may be missing components.
  
  Solution:
  
  Check BSP Application Name: Verify that the BSP application name and the initial page are correctly specified in the configuration. You can do this by navigating to the relevant configuration settings in the SAP system.
  Verify Initial Page: Ensure that the initial page exists within the BSP application. You can check this by accessing the BSP application in the SAP GUI or using transaction SE80.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the BSP application. You can check this using transaction SU53 after the error occurs.
  Review Configuration: Go through the configuration settings related to the CRM WebRequest and ensure that everything is set up correctly. This may involve checking transaction CRMCMP_CUST or other relevant configuration transactions.
  Activate BSP Application: If the BSP application was recently transported, ensure that it is activated. You can do this in transaction SE80 by navigating to the BSP application and activating it.
  Check for Transport Issues: If the issue arose after a transport, ensure that all necessary components were included in the transport request and that they were successfully imported into the target system.
  
  Related Information:
  
  BSP Application Development: Understanding how to develop and manage BSP applications can help in troubleshooting issues related to them.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CRM_WEBREQ_CUST012.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further investigation.